Online Forms & Agreements

New Customer Terms

New Customer Terms with Credit Application

Existing Customer Turbo Private Label Implementation Packet

New Customer Turbo Private Label Implementation Packet

DNC Waiver of Liability & Indemnification Form

Credit Card Authorization Form

NCOALink ^TM Information Package

Turbo-Marketing.net Private Label Owners Manual

  Support Team

CAS Customer Service
CAS is an ISO 9001 certified company. To become certified our entire customer service area was thoroughly examined, scrutinized, and fine tuned by an independent third party. Customer service that was once very good has now become exceptional. ISO 9001 standards also require continuous monitoring, thus assuring continued high levels of customer service.

At CAS customer service is at the forefront. Our customer service team is always committed to exceeding customer expectations. Exceeding expectations is accomplished through continual improvement and this can only be achieved by having a dedicated and loyal staff. CAS has made it a mission to acquire, train, and retain the best customer service staff available. We believe we have achieved that goal. Currently, we have over 65 years of experience in our customer service area.


CAS Sales Staff
At CAS we have been fortunate to hire qualified salespeople who have had previous experience in the industries that we service. Being an established company, CAS is able to not only attract quality salespeople, but also retain them for long periods of time. In fact, we currently have over 75 years worth of direct marketing experience on our staff.

Each salesperson undergoes extensive training and re-training in each aspect of our business. Clients will find high levels of product knowledge combined with years of experience. Our clients are looking for solutions not just products, and CAS has strived to put together a sales team that helps accomplish that task.

 

  File Formats - Acceptable File Data Format, Transport, Media

Prerequisites

All Files Must Have a Record Layout

All formats must be IBM or PC Compatible

 

Data Format *
ASCII Comma Delimited
ASCII Quote-Comma Delimited
ASCII Fixed Field
 

* Should be compressed with PKZIP, 7-zip or Gzip for transmission via FTP or e-Mail.   A handling charge may be applied for data formats not listed.

Transport Method
FTP - File Transfer Protocol - see FTP
e-Mail Delivery - see e-Mail

Media Types +
Cartridge / Tape

  - 3480 Cartridge
  - 3490 Cartridge

Standard Label or Non-Label
  - EBCDIC Fixed Field
  - ASCII Fixed Field

CD-ROM/DVD-ROM
  - ISO-9660 Filesystem
  - Microsoft Joliet Filesystem
  - Single-session CD-ROM/DVD-ROM
 

+ A handling charge may be applied for media types not listed.

 

 E-Mail Delivery Info

e-Mail Delivery
CAS provides e-Mail delivery for small file transfers using MIME-encoded attachments. While less reliable than using FTP, e-Mail delivery is well suited for small files, file layout documentation, and job instructions.

Specifications for use of e-Mail delivery with CAS:
-    While there is a limit of 25,000,000 bytes (25 Meg) on incoming e-Mail messages to dp.request@cas-online.com, CAS does not recommend attaching files larger than 10,000,000 bytes compressed (10 Meg) in size.
-    Attached files MUST be encoded using the 8-BIT MIME encoding scheme used for small files.
PGP encryption of files is available - must be setup and approved prior to delivery.
-    All incoming files must be compressed (ie. PKZIP, WinZIP, GZip).
All outgoing files will be compressed using PKZIP.
-    e-Mail delivery of processed jobs to the client is restricted to non-web-based email addresses.
-    e-Mail is most commonly used with a client program, such as Eudora, Outlook, Outlook Express, PegasusMail, Netscape Mail, and Lotus Notes.

Consult with your Support personnel on the proper setup and use of your e-Mail client program. CAS cannot provide support for your e-Mail server and/or client.

There is a limit of 25,000,000 bytes (25 Meg) on incoming e-Mail messages to dp.request@cas-online.com

 
Customers should contact their Customer Service Account Manager via email, fax at 402-963-2100, or by phone at 402-964-9998 or 800-524-0908 after transferring their data to the CAS e-Mail delivery account.
 

Anyone needing assistance with e-Mail delivery should contact their Account Manager using the methods presented.

The CAS e-Mail address to send files is: dp.request@cas-online.com

 
For more information, visit the following sites:

The Standard for the Format of ARPA Internet Text Messages: RFC 822
http://www.rfc-editor.org/rfc/rfc822.txt

 
A list of Available e-Mail clients for Windows/Macintosh from Lycos
http://dir.lycos.com/Computers/Software/Internet/Clients/Mail/

 

CAS WebMail
https://webmail.cas-online.com

 

  CAS FTP Instructions

The CAS FTP Site address is: ftp.cas-online.com

Standard FTP Access
A username and password will be provided by your Account Rep.

Customers should contact their Customer Service Account Manager via email, fax at 402-963-2100, or by phone at 402-964-9998 or 800-524-0908 after transferring their data to the CAS FTP site.

Anyone needing assistance with FTP should contact their Account Manager using the methods presented.

FTP
File Transfer Protocol RFC959 is the IETF specification for client-server file transfer, universally known as FTP. Prior to the introduction of the World Wide Web, FTP was the primary method of exchanging files with a remote server via the Internet. It is still used where:

uploading and downloading of data files
restricted access may be required
the service predates WWW and was never changed.
 

Specifications for use of FTP delivery with CAS:
CAS does not recommend transferring a file larger than 500,000,000 bytes (500 Meg) for performance reasons.
Should you wish to send us files larger than 500 meg, please consider 3480/3490 cartridge or CD-ROM as the media.
All incoming files should be compressed (ie. PKZIP, WinZIP, GZip).
All outgoing files will be compressed using PKZIP.
PGP encryption of files is available and must be setup and approved prior to transfer.
Contact your Support Personnel on how to install and operate your FTP client software. CAS cannot provide support for your FTP server and/or client.

PDF - CAS FTP Instructions

Please use these recommended FTP Client software packages:

Filezilla is a full-featured, free FTP GUI Client software package for the Windows OS.
http://filezilla.sourceforge.net/

NcFTP is a full-featured, free FTP command line Client software package for Windows/Linux/Mac OS.
http://www.ncftp.com/ncftp/

AbsoluteFTP is a full-featured, FTP GUI Client software package for the Windows OS.
http://www.vandyke.com/products/absoluteftp/